๐Ÿˆ ChalkNFilm

Support & Help

Coaching questions, billing, bug reports โ€” we're here.
The fastest way to reach us:
Email [email protected]
We reply to most messages within 1โ€“2 business days.

Frequently asked questions

How do I start a free trial?

Create a coach account in the app and pick a plan. Every plan starts with a 7-day free trial โ€” you won't be charged until it ends.

How do I cancel my subscription?

Manage your subscription from your account, or email us and we'll help. If you subscribed through the Google Play or Apple App Store, cancel from that store's subscription settings. You keep access until the end of your billing period.

How do I add assistant coaches?

On the Film or Clubs plan, open Team Settings โ†’ Assistant Coaches and send an invite link. Each assistant logs in and gets full access under your plan at no extra charge.

An invite link says "already used." What do I do?

Each invite link is one-time. Generate a fresh invite and send the newest link. If the coach already has an account, they should choose "Sign in" (not "Create account") on the invite screen.

How do players join a team?

Share your 6-character team code. Players choose "Players" at login and enter the code to join your Film & Chalk Room.

How do I delete my account?

You can delete your account and data from inside the app (Settings), or email [email protected] with "Delete my account" and we'll take care of it.

Is my film and playbook data saved?

Yes โ€” when you're signed in, your teams, playbooks, and film sync to your account so they follow you to any device.

Still need help?

Email [email protected] with a short description of what's happening and your account email. Screenshots help us fix things faster.

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